- Where do you ship your products from?
All orders are shipped from our local US warehouse or partner logistics centers to ensure faster delivery.
- How long does it take for my order to ship?
Orders will be processed on the same day after successful payment and shipped as soon as possible.
- How long does shipping take?
Under normal circumstances, shipping to a US address takes approximately 2 business days.
- Do you support international shipping?
Currently, we only support shipping within the US. We do not currently support shipping to other countries or regions.
- How can I track my order?
After your order is shipped, we will provide a tracking number. You can check the shipping status in real time through our logistics system.
- Can I modify or cancel my order?
You can contact customer service to modify or cancel your order before it ships. Once shipped, order information cannot be changed.
- Can I return an item if I’m not satisfied?
You can request a return within 30 days of receiving the item. Refunds will be processed within approximately 3 days after confirmation of the returned item.
- What if there are quality issues with the product?
If you receive a product with quality problems, please contact us promptly. We will assist with replacement or refund.
Due to ongoing losses, the merchant has decided to clear out inventory at a loss. Currently, order volume is high. We will prioritize processing shipping and after-sales requests to ensure service efficiency.
For assistance, please contact:
service@www.roostcove.shop