We are committed to providing our users with a worry-free shopping experience. If you are not satisfied with the received goods, you can apply for a return according to the following policy:
- Return Time
Users can apply for a return within 30 days of receiving the goods. Applications submitted after this period may not be processed.
- Return Conditions
Returned goods must be in their original condition and not affect resale, including intact packaging, complete accessories, and no severe signs of use.
- Refund Processing
After we receive and inspect the returned goods, we will arrange a refund as soon as possible. The refund will arrive in your account within approximately 3 days (the exact arrival time may vary slightly depending on the payment method).
- Return Process
Users can submit a return request via email. We will provide a return address and instructions after confirmation.
- Situations where returns are not supported:
Items that are visibly used or damaged; Return requests exceeding the deadline; Quality issues caused by human error.
Due to ongoing losses, the merchant has decided to clear out inventory at a loss. At this stage, we will still do our best to ensure a smooth return and exchange process and protect user rights.
For assistance, please contact:
service@www.roostcove.shop